SHIPPING, RETURNS & GUARANTEE
Products are generally dispatched within 2 days after receipt of payment if stock is available. Signatures are compulsory and the buyer must make himself available at the time of delivery. If you prefer your own courier / shipping company, please contact us before purchasing.
Shipping can be grouped and a discount can be applied to the total purchase. This may only apply to five or more products purchased in one transaction and not separate transactions.
Great care is taken in handling and shipping of goods.Goods must be inspected by the buyer at the time of receipt / delivery in the presence of the courier agent delivering the goods as to ascertain if any damages have occurred during transit.
Please ask for shipping quotation first on every order placed.
Bank delays / Public holidays will definitely delay shipping. Please take this into consideration when purchasing.
Although items may be in Stock, unforeseen problems may arise e.g physical stock may vary from system stock counts. If these problems occur the buyer will be immediately notified. Refunds will be processed if stock cannot be manufactured within a reasonable time frame or buyer requires it.
Curvent International accepts returns. Buyers must obtain a reference number before returning any goods. Shipping costs on returns are for the buyers account.
Curvent's Pinnacle Turbines go through rigorous testing prior to the consumer receiving it.
If the incorrect product has been dispatched from the product purchased by the buyer, Curvent International will pay for the shipping back to us.
If the buyer has purchased the incorrect product and is returning the product, shipping costs are for the buyers account. Incorrect purchases must be unused and in original packaging so that Curvent International may be able to resell the goods. If the goods show any sign of use / grease / debri and cannot be reasonably resold, the buyer will not receive a credit and will be asked to pick up goods from Curvent International or pay shipping costs for the goods to be returned.
Whilst the goods are under warranty, Acts of GOD are NOT covered.
GUARANTEE / WARRANTY
1. Pinnacle Turbines carry a 5 year warranty, which are stated at time of purchase.
2. Whilst the Pinnacle Turbines are under warranty, Acts of GOD are NOT covered. Please do not return these types of warranty claims as you will incur unnecessary costs.